Browse through our extensive list of free Help Desk magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
Top 7 Trends Transforming the High Tech Industry Learn the new developments that are changing the high tech industry and the new..
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HP StoreOnce is 'Better Together' with HP Data Protector 7 This paper looks at the benefits to be realized in the combined scenario of HP..
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Future-Proofing Your Data Center Storage Learn how investing in increased flexibility and automation can provide additional agility for..
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FierceCIO Stay up-to-date on the latest in IT security, staffing, and spending trends by signing up for this free, twice-weekly email news..
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Mobile Is The New Face Of Engagement Mobile is not simply another device for IT to support with a shrunken Website or a screen-scraped SAP..
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SAP® Solutions for Small Businesses and Midsize Companies Learn how by leveraging SAP® solutions that best fit your needs, you can..
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Top 5 Reasons to Replace your Remote Support Tool Why your existing remote support tool may not be keeping pace with the changing needs of..
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Selection Criteria for Remote Support Tools Find out 10 critical selection criteria to use when evaluating remote support platforms, and..
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IT Automation for IT DecisionMakers IT professionals, learn how to use automation to optimize your organization's service desk...
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Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
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High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
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Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
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Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution Explore how IT and Support departments can now be viewed..
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So Long to Conventional Wisdom Around Data Migration This paper describes the benefits of change of DBMS in today's modern computing..
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Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions Discover how to solve the need for..
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Discovering Savings with Enterprise Software Support Services How TomorrowNow provided Tropical Shipping with cost and time savings while..
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IT Innovation Success Kit for IT DecisionMakers Learn how new technologies are cutting insane software maintenance costs, while also..
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Drive Performance and Growth with Scalable Solutions for Midsize Companies For growing companies, success depends on the ability to..
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Becoming Proactive In Application Performance Management IT organizations must employ technologies like end user experience monitoring as..
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High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
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High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
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How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..
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Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
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Silver Peak's VXOA: A Foundation for Universal WAN Optimization It is a new era - with new leaders - in WAN Optimization. The drivers are..
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Satech Rodlan Upgrades its IT Services with NTRadmin to Support an Increasingly Mobile Client Base With new offices and customers to support..
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Legacy Tools: Not Built for Today's Helpdesk Why applications like RDP™, pcAnywhere™, VPNs and VNC™ may be costing you..
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